How Can We Improve Your Day?
For Guests
Check-in
Check-in is fully digital. You’ll receive your access code and arrival instructions by email before you arrive. No key exchange, no coordination required.
During your stay
If anything comes up, reach our team directly via your booking platform message thread or the number in your welcome email. We respond promptly.
House rules
Each home has specific house rules outlined in your booking confirmation. Please review them before arrival.
Extending your stay
Want to stay longer? Message us directly — if the home is available, we’ll arrange an extension.
Checkout
Checkout time is noted in your booking. Lock up, leave the home as you found it, and you’re all set.
Check-in is fully digital. You’ll receive your access code and arrival instructions by email before you arrive. No key exchange, no coordination required.
During your stay
If anything comes up, reach our team directly via your booking platform message thread or the number in your welcome email. We respond promptly.
House rules
Each home has specific house rules outlined in your booking confirmation. Please review them before arrival.
Extending your stay
Want to stay longer? Message us directly — if the home is available, we’ll arrange an extension.
Checkout
Checkout time is noted in your booking. Lock up, leave the home as you found it, and you’re all set.
For Hosts
Property review requests
We evaluate properties based on design standard, market alignment, and owner fit. To start the conversation, use the form on our Property Management page.
Active owner questions
For performance questions, reporting, or operational matters, contact our owner services team directly via the number or email in your owner onboarding materials.
Owner portal
Access your performance reports and owner dashboard through the owner portal link provided during onboarding.
General inquiries
For all other owner inquiries: owners@lussostay.com
We evaluate properties based on design standard, market alignment, and owner fit. To start the conversation, use the form on our Property Management page.
Active owner questions
For performance questions, reporting, or operational matters, contact our owner services team directly via the number or email in your owner onboarding materials.
Owner portal
Access your performance reports and owner dashboard through the owner portal link provided during onboarding.
General inquiries
For all other owner inquiries: owners@lussostay.com
Require more assistance?
We’re ready to help. Contact us and our hosts will get back as soon as possible.
+1 (877) 401-STAY
Our team is available 24/7 to assist with any of your needs
hello@lussostay.com
Headquarters
5150 Mae Anne Ave.
Suite 405 PMB 1112
Reno, NV 89523